BBB Business Profiles are subject to change at any time. Read honest and unbiased product reviews from our users. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I actually never gave them any of my personal information and I must assume the only way they got this information was by pfishing my phone number when I called. BBB remains operational and focused on serving our business community. Finally after 3 days, got hold of customer service who told me not to accept the order. There were several complaints that the Gotham Steel frying pan is very thin, flimsy and warps after a couple of uses. your advertising is false everything sticks to frying pan and I have marks on frying pan that will not wash off. After ordering one fry pan and one for free at a total of $19.95 by phone, I tried to cancel my order but was told that I was not in the sytem. all pots and pans stick food to bottom of frying pan even pouched eggs in water and three beef sausages totally stuck to pans. As a matter of policy, BBB does not endorse any product, service or business. Your password has been sent to the specified email address. When I called that number, I was greeted by an automated voice listing numbers to press for bunches of different products, but not the Gotham Steel frying pan. United States, California: Tweet: Consumer complaints and reviews about Gotham Steel: leslie moss Send email : Oct 28, 2017 sticking pans and pots. I, of course, refused the package. Consumer sand corperate affairs says I have to send your company a complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I called this company, back in the middle December, by phone to ask questions about their pans. Good. I called Gotham Steel customer service at 888-326-0978 to demand my money back, and was told I have to call 1-800-423-4248 to make my complaint. United States, North Carolina: Tweet: Consumer complaints and reviews about Gotham steel/air fryer: Coffee4u2c Send email : Nov 16, 2020 timer knob broke/copper came out of basket. Hard to Clean. Gotham Steel . By using this website you agree to our Cookies Policy. Some of the sources of information BBB relies on are temporarily unavailable. In addition they had my name, address, and billed to my credit card. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Does this pan work? I have been calling about my surveyed since Oct.23rd and spoke with five different people in customer service and got no results but a run around!! There was at least one complaint where a customer stated that once the non-stick coating wore off, the pan became very hard to clean. After she told me about them, I said I would call back if interested. Read more. I called approximately five times and finally someone answered, she gave me an email address to send a picture of the grill. If you are a Batman fan and reading this in the hope that this article is about the Gotham city, then it might not be what you have been expecting, but if you are looking for a superb brand for a wide assortment of reliable and efficient non-stick pans, then you are at the right … Gotham Steel Pan Reviews 2020 : Worth Buying? After using it maybe 8 times, while cooking eggs I noticed a flame, thank goodness I didn't walk away. Zwilling Ceramic Non-stick Pan . Alternatives. BBB information and Business Profiles reflect the most current information available to us. By using this website you agree to our Cookies Policy. I am now trying to contact customer service to find out why my account has not been credited. Steel Warehouse in Brooklyn, NY. This organization is not BBB accredited. Your password has been sent to the specified email address. DO NOT DO BUSINESS WITH THIS COMPANY. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB Business Profiles may not be reproduced for sales or promotional purposes. Gotham steel/air fryer . It is constructed out of aluminum, which is known to provide constant and even heat when cooking. all pots and pans stick food to bottom of frying pan even pouched eggs in water and three beef sausages totally stuck to pans. See BBB rating, reviews, complaints, & more. A very nasty person, Amanda, and told me I did order it and hung up on me. I then cooked three beef sausages in frying pan and juice stuck to pan,had to soak pan to finally get clean. Or does food stick and burn on the surface? We’ll guide you through the process. How horrified I as to see that my account had been charged over $100. I immediately called again and said I never ordered anything. Find helpful customer reviews and review ratings for Gotham Steel Hammered Collection – 10 Piece Premium Cookware Set with Triple Coated Nonstick Copper Surface, Oven, Stovetop & Dishwasher Safe at Amazon.com. The very next day I received an email thanking me for my order, with the order number and my billing statement. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1231 Rockaway Avenue, Brooklyn, NY 11236-2132, Need to file a complaint? this is my complaint!!!!! I was told to send proof of purchase which I did twice and then I was told the matter was being resolved by sending another air fryer! We use cookies to improve your experience on our site and to show you personalised advertising. I purchased it at Bed Bath & Beyond, because I lost my bill, had my Visa bill, they said call Gotham. I feel they are very devious in dealing with customers/public. BBB reports on known marketplace practices. This is the 4th day of trying to call them, telephone number constantly busy. Check out some of the major complaints: Non-Stick Doesn’t Work. BBB remains operational and focused on serving our business community. Gotham Steel pans with titanium non-stick have a distinct look with its copper-colored interior and a glossy black exterior. First, experiences vary when it comes to the main feature of this pan. Do not buy these products . This is another similar non-stick frying pan.

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